Conflict Management
This course is ideal for anyone that works with the public or young people and would like to enhance their existing communication skills and explore some of the psychology of conflict and aggressive behaviour.
Many professionals come up against aggressive people as part of their job.
Most manage to deal with these situations without too much trouble, using their own life skills to assist them.
There are however some incidents that just don’t seem to reach a satisfactory conclusion and this can lead to long term stress related illnesses.
Good conflict management skills are not something you are born with, they have to be learned. Our system of conflict management has been in use by professionals for many years and while we can never guarantee success on every occasion we can certainly improve your chances of reaching a satisfactory conclusion to a conflict situation.
The main subjects covered on the course are:-